The customer survey conducted by Bishop & Associates highlights the 28 top connector manufacturers worldwide and is based on a comprehensive analysis of questionnaire responses. 280 European OEM and CEM partners from a wide range of industry segments, as well as distributors, provided feedback on their collaboration with connector manufacturers. The survey serves to evaluate customer satisfaction with the connector industry in general and to ensure an individual assessment based on criteria such as product quality, on-time delivery, technical and sales support, sample submission, etc.

In doing so, ept GmbH secured second place in all categories. In addition to its commanding second-place finish in the overall rankings, ept even took first place in terms of price competitiveness. 

European customers appreciated the excellent technical support—including expertise and effective problem-solving—as well as product quality, support from capable field representatives, outstanding customer service, and the straightforward sample-sample submission: In these categories, the globally active medium-sized company took second place. ept GmbH also ranks among the best in terms of turnaround time for new connector designs and on-on-time delivery. The reason for this is the company’s high level of vertical integration (level of in-house manufacturing), as it handles all manufacturing processes necessary for connector production in-house: from development and design, tooling (special machine building), stamping, and injection molding to continuous electroplating and assembly, ept brings everything together under one roof. This approach gives the manufacturer the flexibility to respond immediately to market demands and customer requests.

Claus Guglhör, partner and sales manager at ept GmbH, is pleased with the outstanding result compared to the rest of Europe: “The outcome of the Bishop customer survey is particularly noteworthy, as this marks the fifth consecutive time we’ve been ranked among the top three connector manufacturers (connector). “In addition to high quality standards, however, the environmental sustainability of all elements of the supply chain is also becoming increasingly important,” adds Claus Guglhör. As a one-stop supplier with European production and manufacturing, ept GmbH coordinates all production and delivery processes in such a way that all conceivable criteria for sustainable corporate management are met. For many years, the company has been reducing CO2 emissions through short transport routes, recycling, and the use of renewable energy. ept GmbH is thus fully committed to the Paris Agreement (COP2021) and the German Climate Protection Act, and aims to achieve net-zero greenhouse gas emissions by 2035 at the latest. For

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