The customer survey conducted by Bishop & Associates highlights the 28 leading connector manufacturers worldwide and is based on a comprehensive analysis of survey responses. 280 European OEMs and CEM partners from a wide range of industry sectors, as well as distributors, provided feedback on their collaboration with connector manufacturers. The survey aims to evaluate customer satisfaction with the connector industry in general and to provide an individual assessment based on criteria such as product quality, on-time delivery, technical and sales support, sampling, etc.

In doing so, ept GmbH secured second place in all categories. In addition to its commanding second-place finish in the overall rankings, ept even took first place in terms of price competitiveness. European

customers appreciated the excellent technical support, including expertise and effective problem-solving, as well as product quality, support from capable field representatives, outstanding customer service, and straightforward sampling: In these categories, the globally active medium-sized company took second place. ept GmbH also ranks among the best in turnaround time for new connector designs and on-time delivery. The reason for this is the company’s high vertical integration, as it handles all manufacturing processes necessary for connector production in-house: from development and design, tooling, stamping, and injection molding to strip galvanizing and assembly, ept combines everything under one roof. This gives the manufacturer the flexibility to respond immediately to market demands and customer requests.

Claus Guglhör, partner and sales manager at ept GmbH, is pleased with the outstanding result in a European comparison: “The outcome of the Bishop customer survey is particularly noteworthy, as we have been ranked among the top three connector manufacturers for the fifth consecutive year. “In addition to high quality standards, however, the environmental sustainability of all elements of the supply chain is also becoming increasingly important,” adds Claus Guglhör. As a single-source supplier with European production and manufacturing, ept GmbH coordinates all production and delivery processes to meet every relevant criterion of sustainable corporate management. For many years, the company has been reducing CO2 emissions through short transport routes, recycling, and the use of renewable energy. ept GmbH is fully committed to the Paris Agreement COP2021 and the German Climate Protection Act, aiming to achieve net-zero greenhouse gas emissions by 2035 at the latest.

Further information on environmental protection and sustainability can be found here:

Environmental Protection and Sustainability at ept »